What types of menswear do you offer?
At humanbeen.co.za, we provide a curated selection of stylish and comfortable menswear. Our collection includes standout pieces such as the Athletic Overshirt and the Jaxon Jeans, designed to enhance your everyday look while ensuring comfort and modern aesthetics.
How can I determine my size for your clothing?
To find your size, we recommend consulting our size guide available on the product pages. This guide provides detailed measurements for each item, allowing you to select the size that best fits your body type. If you are between sizes, we suggest opting for the larger size for optimal comfort.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need to provide a receipt or proof of purchase. For more details on the return process, please refer to our return policy section.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges for your products?
We do not facilitate direct exchanges. The most efficient way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.
What should I do if I receive a damaged or incorrect item?
Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us as soon as possible. We will evaluate the issue and take appropriate action to resolve it.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.
Do you ship internationally?
We offer international shipping options. During the checkout process, you will be able to select your preferred shipping method and view the associated costs. Please note that customs duties and taxes may apply based on your location.
How can I contact customer support?
You can reach our customer support team via email at admin@lordshousetrading.com or by phone at 0000000. We are here to assist you with any inquiries or concerns you may have regarding your order or our products.
